Last updated: June 2026. Your satisfaction matters to us. Because we sell beverage alcohol, returns are restricted by California law and by health/safety rules.
Our alcohol return policy
As a matter of store policy, and consistent with California alcohol-retailing rules, we do not accept returns or exchanges of alcoholic beverages once they have left our possession — with the exceptions below. This is our own policy; please order carefully.
Exceptions we honor:
- Products that arrive damaged, leaking, defective, or incorrect (see below).
- Unopened product purchased in error, where returned within 7 days with proof of purchase and in original, resalable condition — accepted at our discretion for exchange or refund, subject to applicable law.
Damaged, defective, or wrong items
If your order arrives damaged, leaking, defective, or incorrect, contact us within 48 hours of delivery at info@josliquor.com or 213-906-9653 with your order number and a photo of the issue. We will arrange a replacement, exchange, or full refund at no cost to you.
Order cancellations & failed deliveries
- Orders may be cancelled for a full refund before they are dispatched or picked up.
- If a delivery is refused because no one 21+ with valid ID is available to sign, the order may be returned to the store. The cost of delivery is non-refundable, and a redelivery fee may apply.
Refund method & timing
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank.
Non-returnable items
Opened products, items damaged through misuse, clearance/final-sale items, and gift cards are non-returnable.
How to start a claim
Email info@josliquor.com or call 213-906-9653, or bring the item and your receipt to 333 W Pico Blvd, Los Angeles, CA 90015 during store hours.